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Business Application Managed Services

Oracle Applications Managed Services

Innovative Softech Oracle Application Support Services provides functional support for analyzing and streamlining individual tasks within your Oracle Applications system, including:

  • Help Desk Support with quick turnaround
  • Training/Mentoring on your business processes
  • 24 X 7 support when you need it
  • Management of Functional TAR’s and enhancement requests

Because of the broad scope and complexity of the Oracle E Business Suite, Database and Middleware it is important that your service provider offers a wide range of technical support options.

Innovative Softech Support Services can meet your needs in a variety of ways...

Application Supported

  • Oracle Financials Suite
  • Oracle CRM
  • Oracle HRMS
  • Oracle Projects
  • Oracle OPM
  • Oracle Distribution
Oracle Applications Functional Health Check

The Innovative Softech Applications health check delivers a valuable review and analysis of your businesses Oracle E-Business Suite environment. The objective is to provide an independent report on how your company may get better value from your investment in Oracle.

Our experienced Functional consultants have many years experience not only with Oracle’s E-Business Suite, but also with a wide variety of commercial and public sector organizations, giving them the ability to fully understand your business issues.

The format of the health check consists of an on-site visit, followed by a detailed report of our findings. This can typically consist of the following activities;

Overview from Client:

  • Client Business Summary
  • Oracle Financials Implementation Summary
Questions & Answers session with Innovative Softech Functional Consultant:

  • Setting Objectives
  • Managing Expectations

Interviews with module champions (superusers):

  • Current Issues
  • Current Processes and documentation
  • Setup documentation
  • Functionality Usage
  • Customizations

Interview Support & System Administration:

  • Current Issues
  • Current Process
  • Patching Strategy
  • Database Patching
  • Application Patching
  • User Testing
  • End to End Business Cycle testing
  • Localized Testing

Detailed report, to provide advice and guidance on:

  • Current set up
  • Best practice processes
  • New Functionality
  • Features
System Administration:

System administration services involve administration of the server and its operating system. These services cover all aspects of the OS that are directly related to the full availability of the Oracle Database and the E-Business Suite.

  • Performance Monitoring and Tuning
  • Printer/Print Queue Management
  • Environment Management
  • Runaway Process Monitoring
  • File System Maintenance
Database Administration:

This covers all the services connected with the Oracle database and all related components. The full extent of DBA services are provided:

  • Backup and Recovery
  • Performance Tuning
  • Database Cloning
  • Instance Management
  • Security Setup
  • Proactive Monitoring
  • Schema Maintenance
Application Administration:

Involves administration of objects at the application level.

  • TAR Management
  • Application System Administration
  • Patch/Patch Sets Application
  • Application Component Management
  • Purge Management
  • Installation/Upgrade
Integration of External Systems:

Many organizations use 3rd party systems to enhance the functionality of their Oracle Applications. Our experts have worked with many of these systems and can offer the help you need to seamlessly integrate them.

  • Define functional requirements
  • Flow of Data through the applications
  • Best practices
About Oracle Applications:

The Oracle E-Business Suite is a robust set of applications with many different modules. Innovative Softech has experts in:

  • Financials
  • Customer Relationship Management
  • Project Accounting
  • Manufacturing
  • Project Manufacturing
  • Inventory
  • Human Resources
  • Distribution
  • Purchasing

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